FREQUENTLY ASKED QUESTIONS
What forms of payment do you accept?
We accept payments made through PayPal only at this time.
Will sales tax be charged?
Sales tax will be assessed on purchases shipped to New York.
SHIPPING AND RECEIVING
How can I track my order?
Domestic and international orders sent to residential and commercial addresses may be tracked online with the tracking number provided via email at the time your order has shipped. Please allow up to 24 hours for tracking information to register in the USPS system. Priority orders may be shipped via Fed Ex if requested.
When will my order ship?
Orders received for in-stock items ship within 24 to 72 hours. All domestic orders are sent via USPS . Overnight orders must be received by 12 PM EST to be sent out the same day, excluding holidays and weekends. Orders received after 12 PM EST will be processed the following business day, excluding holidays. Overnight orders received before 12 PM EST on Fridays will not arrive until the following Monday, excluding holidays. Please note that these processing and shipping provisions are only general guidelines. Silver Continent is not responsible for shipping carrier delays and cannot ensure that the time frames noted above will be met.
Custom orders typically ship within two weeks of order placement.
Do you ship internationally?
Yes, we ship to any country authorized to receive imports sent via United States Postal Service (USPS). We require a valid street address (P.O. Box addresses cannot be accepted) and a telephone number for your order. Based on the rules and regulations of the destination country, some international orders may require several weeks for processing. Please be advised that Silver Continent is not responsible for any additional duties, taxes, or other shipping related fees that may be charged by your specific locality. We recommend that all customers shipping internationally investigate such fees prior to completing a purchase with us.
What does shipping and handling cost?
All domestic orders are shipped at a flat rate of $8.00 except in Manhattan, NY. Orders shipped to Manhattan (New York City) will delivered free of charge. USPS International: $35.00, USPS International to Canada: $15.00
Do I need to sign for my package?
As an added security measure, Silver Continent requires a signature for all US deliveries for orders of $250 USD or more. However, it is at the discretion of the delivery service provider to require that the signature be made in-person for any delivery. If you choose to waive the signature requirement for your order, please make a note in the gift note box at checkout stating “I waive the signature requirement.” Please note that by waiving the signature requirement, Silver Continent cannot be responsible for any such lost or stolen packages.
What if my package is unclaimed or I forget to include a completed return form?
On rare occasions, packages are returned to us as undeliverable. A package is deemed undeliverable for one of the following reasons:
- Incorrect or incomplete address
- Non-deliverable address: addresses that do not or cannot accept mail
- Three (3) failed delivery attempts
- Recipient did not pay taxes, duties, customs fees or related charges
- Unclaimed by recipient
- Refused by recipient
Arrangements for re-delivery may be made upon a recipient’s request; however, any shipping and handling fees associated with re-delivery must be paid by the recipient. Customers will receive an Unclaimed/Unmarked Order notification via e-mail within five (5) days of our receipt of an unmarked return package. Ten (10) business days after an Unclaimed/Unmarked Order notification, a 20% restocking fee will be assessed. Thirty (30) business days after an Unclaimed/Unmarked Order notification, an unclaimed or unmarked order will not be re-delivered and will not be eligible for any form or refund or credit.
What is your return policy?
We accept returns within thirty (30) days of delivery to you with the exception of custom pieces. Please email firstname.lastname@example.org to receive a Return Form before you send your return. Custom pieces are non-refundable though please contact us if you are dissatisfied and we will make every effort to work with you.
Do you offer gift wrapping?
Yes, our gift wrapping is free of charge. On the check out page please include “gift wrapping” under Order Notes and we will package your order in a Silver Continent gift box, and include a gift receipt that does not disclose the price of the items you purchased. If you would like a note card included, type the text as you would like it to appear in the Order Notes box.
Can I send a friend or family member a gift card to your site?
Not yet up but coming soon!
I received a gift and I want to exchange it for something else. What do I do?
To make an exchange, email email@example.com with the item code and the order number (found on your packing slip) along with a note that you would like to make an exchange. We will send you a return form to send the item back to us. Please mark that you would like “Store Credit” on this form. Upon receipt of the item, we will create and send to you a store credit code that you can apply towards the purchase of any other item on the site. You may enter this code at checkout when you place a new order.
OTHER COMMON QUESTIONS
How can I apply two discount or store credit codes to one order?
You may apply a store credit code and a discount code on the same order, as well as two store credit codes on the same order. However, we only allow one discount code to be used on a order. If you want to use more than one code at a time, you will have to place your order by email. Please email us at firstname.lastname@example.org.
Do you have a store location that I can visit?
No, our merchandise is sold only online and select boutiques around the country. Sign up for our mailing list or check the Silver Continent Facebook page to find out about Trunk Shows in New York, and other locations throughout the country.
Where are the Silver Continent offices located?
Silver Continent operates out of New York City. Our business office in New York is located at 444 Manhattan Avenue, #4J, New York, NY, 10026.
How can I be sure that the jewelry I purchase is “real”?
Many pieces we carry bear a 925 mark or SC stamp, others do not. Due to modifications in production processes, Silver Continent will from time to time discontinue the use of such identifying marks even if they had been used previously in the design of the same piece of jewelry. In other cases, the nature of the various materials used in construction allows for branding on some, but not all, of an individual designer’s pieces. Nevertheless, all merchandise sold by Silver Continent is 100% authentic.
Do you sell wholesale?
Yes. For wholesale inquires please contact email@example.com.
I am a jewelry designer and would like Silver Continent to consider selling my designs. Whom do I contact?
Email us at mailto:firstname.lastname@example.org information and images or line sheets of your designs for our consideration. Due to the large amount of interest, we have to make careful selections and unfortunately cannot carry the work of every designer who expresses interest.
Will items that are sold out be re-stocked?
This varies by item. Many items are temporarily listed sold out when on back order, while others may be marked as sold out until they are removed from the site. If you have interest in a particular item that is sold out, you can inquire via email at email@example.com about its status.
I need advice on a gift or a piece for an upcoming special event. Can you help?
Yes! Please email us at firstname.lastname@example.org with some basic guidelines about what you’re looking for and we will offer some suggestions. We will do our best to provide a prompt response, however we do reply by urgency of need. There is no cost for personal shopper services.
STILL HAVE MORE QUESTIONS?
Just email us at email@example.com.